ABM Industries Inc
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ENVIRONMENTAL SERVICES SUPERVISOR
at ABM Industries Inc
Responsible for assisting the Director of Environmental Services in giving direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. Position represents HHA Services in its highest degree.
Promotes a customer service mindset at all times with both internal and external customers.
Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.
Views everything with a process improvement mindset.
established department procedures and programs that meet goals and ensures a clean and safe environment.
Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.
Develops/coaches department associates to ensure fullest potential is reached.
Ensures work assignments, daily and weekly work schedules meet department and facility needs.
Ensures department Training Programs and re-certification programs are being conducted within appropriate time-frames.
Orders and uses all supplies/equipment within the areas of assigned responsibility.
Ensures that all HHA Systems are in place in accordance with the Director of EVS.
Leads and promotes departmental TQM/Customer Service Initiatives.
Tours and meets with facility customers to ensure that customer needs and expectations are met at all times.
Reports all pertinent data to the Director of Environmental Services in a timely manner.
Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements.
Maintains a safe work environment for all internal and external customers.
Works in a team environment interacting with a variety of departments.
Possesses excellent customer service skills.
Establishes and maintains cooperative working relationships; treats others courteously and with respect.
Responds to emergencies at both night time and on weekends as required.
Handles varying workloads and meet changing deadlines as necessary.
*Job duties may be modified at any time.
High School Diploma or GED required, some college preferred.
Must possess a minimum of one (1) year of proven housekeeping experience in a healthcare or hospitality setting.
Prefer management/supervisor experience.
Experience in an environmental services, healthcare setting preferred.
Must have knowledge on the use of personal computers in a Windows environment.
Knowledge of Word Processing, Spreadsheets, and other assorted business software.
Ability to accurately review and process data and attend to detail.
Ability to establish priorities, work independently, and to accomplish objectives without supervision. Ability to communicate in both written and verbal formats.
Ability to handle and resolve problems.
Industry specific certification/license may be required.